Cancellation & Refund Policy

1. Overview of Digital Services

This Cancellation and Refund Policy applies to all purchases of digital subscriptions, software licenses, and related services offered by GeM Billing Pro (operated by Madhu Pindariya (Sole Proprietorship), hereinafter referred to as "Company", "we", "us", or "our") via https://gem-billing-pro.in.

Because GeM Billing Pro provides electronic digital software (SaaS cloud services and downloadable desktop software), delivery is instantaneous upon confirmation of payment. Please read these terms carefully prior to completing any transaction.

2. Subscription Cancellation Policy (Cloud Sync Pro)

• Self-Service Cancellation: Customers subscribed to Cloud Sync Pro (Monthly, Quarterly, or Half-Yearly) may cancel their recurring subscription at any time directly through the self-service Customer Dashboard or by emailing support@gem-billing-pro.in.
• Access Post-Cancellation: Upon cancellation, your account will remain active with full read and write access until the conclusion of the current paid billing cycle.
• Grace Period & Read-Only Access: Following expiry of the paid period, a 7-day grace period is provided. Thereafter, your account transitions to read-only mode (you may view, search, and export past invoices and reports, but new invoice creation is locked).
• Data Retention: We securely retain your multi-firm invoice records for ninety (90) days following cancellation, allowing you ample time to download your 1-Click Monthly CA ZIP packages or reactivate your subscription.

3. Refund Eligibility & Conditions

Refund requests are evaluated under the following specific criteria:

4. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Change of mind after active invoice generation or CA export usage.
• Failure to take local database backups resulting in data loss on the Desktop Private plan (as outlined in our Data Disclaimer).
• Rejection of tender bids or contract disputes between the user and government purchasing entities.
• Accounts terminated due to violations of our Terms of Service (such as fraudulent use or unauthorized reverse engineering).

5. Refund Request Process & Timelines

1. Submission: Email your refund request to support@gem-billing-pro.in with the subject line "Refund Request – [Order ID]", mentioning your registered email address, transaction reference, and detailed reason.
2. Review: Our billing desk will acknowledge and review your request within two (2) business days.
3. Processing & Credit: Approved refunds are credited directly to the original payment source (credit card, debit card, net banking, or UPI) via our payment gateway partner (Razorpay). Depending on your issuing bank, the credit typically reflects in your account within five to seven (5–7) working days.

6. Grievance & Billing Support

For any billing inquiries, payment discrepancies, or charge questions, please contact our dedicated billing desk: